How Does Van Go Help With Insurance for Windshields?

Filing an insurance claim for a broken windshield can be confusing and stressful. While some auto glass companies take advantage of that confusion to charge more, Van Go Auto Glass does the opposite. We help you navigate your insurance process to get high-quality glass with minimal out-of-pocket cost.

Here’s how:

1. We help you understand your comprehensive coverage.

The number one cause of confusion for car owners is not knowing what their insurance actually covers. The first thing we do when you call is review your policy together.

We’ll go over:

• Your collision vs. comprehensive deductible (many people don’t realize they’re different)
• Whether a claim is worth it (it usually is, unless your deductible is unusually high)
• Confusing verbiage or fine print
• What information you’ll need to file a claim

Once we’ve reviewed your coverage, we’ll help you file your claim right then and there.

2. We get your insurance on the phone.

Though we can’t file the claim on your behalf, we’ll be on the phone with you while you file your claim to:

• Answer any questions you or your insurer might have
• Explain the costs of a safe and effective windshield replacement
• Discuss OEM vs. aftermarket glass for your specific make and model

More often than not, you’ll have coverage approved in 20 minutes or less. If your insurer tries to delay or deny coverage, we’ll clearly explain your options and speak directly with your insurer to advocate for coverage.

Customer Story: A gentleman came in recently with a broken back center panel on his Ford F150. He’d been given the runaround by another auto glass company, who told him it’d take 4-6 weeks to source the glass and, worse, that he’d have to pay out of pocket for a full replacement. He called Van Go instead. A 15-minute insurance call and 30-minute install later, he was thrilled to have a new back windshield – for $0 out of pocket.

3. We assist with insurance pushback.

Sometimes, even when your coverage is clear, insurance companies make the process harder than it needs to be. Van Go Auto Glass steps in to help you handle these common causes of insurance pushback:

• Using OEM glass if aftermarket is available
  There are good aftermarket options out there, but whether they’re right for your vehicle depends on your make, model, age, and calibration needs.

  Unfortunately, insurance companies often push for aftermarket glass because it’s cheaper, even when it’s not the safest or best fit. When OEM glass is the better choice, Van Go advocates for it by explaining to your insurer:

• The issues we’ve seen with that specific aftermarket glass (for example, being more brittle or susceptible to cracking from rock hits)
• The safety specs of OEM vs. aftermarket glass
• How aftermarket could make calibration difficult or impossible
• That they could end up paying twice when aftermarket glass fails

• Working with an auto glass company that isn’t a “preferred vendor”
  Insurance companies are notorious for pushing customers toward their preferred vendors. We recommend the opposite: choose an auto glass company that prioritizes your safety and satisfaction, not your insurer’s profit.

  If your insurer pushes for a cheaper quote elsewhere, that “deal” is usually for subpar materials or shoddy install methods. We make this clear to your insurer and advocate for a job done right.

• Needing to verify coverage

  Some insurers claim they need 48-72 hours to verify your claim before approving payment. In reality, many use that time to pressure you into using subquality glass or preferred vendors.

  If that happens, Van Go will call them directly to clarify the situation and keep your claim moving forward.

Bottom line:
If your insurance company pushes back, whether it’s about glass quality, vendor choice, or timing, Van Go steps in to fight for safe, professional auto glass installation.

Common Misconceptions About Using Insurance for Windshield Replacements

Many Colorado drivers have misconceptions about how auto glass insurance claims work. Here are the most common ones we clear up every day:

• I have to use my insurer’s preferred vendor.
  FALSE. Colorado Revised Statute 10-4-120 protects your right to choose which auto glass company you use.
• My premiums will go up if I make a claim.
  FALSE. Unlike collision claims, comprehensive claims do not result in increased premiums.
• Insurance won’t pay if I’m at fault.
  FALSE. Comprehensive coverage applies no matter who is at fault.

Customer Success Story:

Problem: A woman called Van Go distraught after another company told her to use a razor blade to remove a sticker from her brand-new Volvo’s windshield, leaving deep scratches in the tempered glass. They told her insurance wouldn’t cover it and tried to charge $9,000 out of pocket.

Solution: She called Van Go to explain the situation and see if we could buff out the scratches. We reviewed her policy, explained that comprehensive coverage applies no matter who’s at fault, and got her insurer on the phone. Within 15 minutes, we’d secured coverage for a new windshield with $0 deductible. We replaced her windshield at no cost to her the next day.

Outcome: She called it “the best customer service [she’s] ever experienced” and shared that Van Go had turned a stressful situation into an effortless and even enjoyable experience – and that she’d never go anywhere else for auto glass.