When a Volvo XC90 owner got a chip in her windshield right before the holidays, she thought she’d have to reallocate holiday gift funds to a costly windshield. Read how Van Go Auto Glass provided a little holiday magic – with expert service, insurance guidance, and a $0 out-of-pocket windshield replacement that saved her over a thousand dollars and kept her holiday funds where they should be.

The Challenges

The Volvo owner brought her XC90 into the shop after a large rock cracked her windshield squarely in her field of vision – putting her at risk of accidents and of violating Colorado law. She believed she had a $1,000 deductible and would need to cover the full cost out of pocket – a major financial hit right before the holidays.

After calling around to other local companies, she was told her only option was an aftermarket windshield. When she called us, we advised against it – aftermarket glass often fails calibration on Volvos, which are notoriously sensitive. Since she assumed she’d be paying out of pocket, she asked for a cash quote: $1,400 for an OEM windshield and calibration. She nearly walked away, thinking she’d have to reallocate Christmas funds or find a way to borrow the money.

Her challenges included:

• A large rock chip requiring full windshield replacement with tricky calibration (for Volvos, even 1-2mm can throw off a windshield camera and make calibration impossible)
• Financial stress during the holidays, with a presumed $1,000 deductible
• Limited availability and aftermarket glass concerns (cheaper, but often incompatible with Volvo’s advanced systems)
• Miscommunication and poor customer service from other auto glass providers
• Emotional and financial pressure to “just get it done” before Christmas

The Solution

Van Go Auto Glass stepped in with clear communication, dedicated insurance navigation, and expert installation – finding a stress-free, no-cost solution.

• Insurance Navigation: We asked the owner to bring in her insurance paperwork and got on the phone with her provider directly. It turned out the claim had been miscategorized as a collision instead of a comprehensive glass claim. Once corrected, we confirmed she had a $0 deductible, meaning she could get the OEM windshield she needed with zero out-of-pocket cost – and zero added stress.
• OEM Parts Procurement: The team tracked down the exact windshield she needed from Sill-TerHar Volvo in Broomfield, ensuring high-quality glass and proper calibration.
• Professional In-Shop Installation: Because high-end vehicles like Volvos require controlled conditions and perfect lighting for precise calibration, her XC90 was brought into our Broomfield shop. The full replacement and calibration took about 1.5 hours. She was back on the road the same day – with a properly installed, perfectly calibrated OEM windshield.

The Results

The customer left with a flawless new windshield and a renewed sense of holiday joy. She expressed her gratitude that we had turned a stressful, unexpected expense into a smooth, no-cost repair – just in time for Christmas.

• Holiday Funds Saved: With the windshield completely covered by insurance and OEM quality intact, she left the shop relieved – and ready to spend that $1,000 toward holiday gifts instead of car repairs.
• Perfect Calibration, Trusted by Volvo: Van Go’s shop has become a go-to referral partner for Sill-TerHar Volvo, thanks to our calibration accuracy and specialized handling of high-end vehicles.
• Customer for Life: The customer told us she felt a little emotional, saying we had “literally saved Christmas.” She left a glowing review and let us know we’d earned her business for life.