When a local car enthusiast needed expert care for his classic 1999 BMW Z3 Roadster, he turned to Van Go Auto Glass for a windshield replacement done right. Learn how our team worked with his insurance provider, sourced original parts, and helped him get back on the road just in time for car show season.

Step One: The Challenges

A local BMW owner brought his 1999 BMW Z3 Roadster to Van Go Auto Glass. After a rock caused a chip in his field of vision, he needed a new windshield ASAP, not only to comply with Colorado law, but to be ready for the quickly approaching car show season. As a collector and car show participant, he was committed to maintaining the vehicle’s originality and needed an Original Equipment Manufactured (OEM) windshield with custom molding.

Referred by a nearby BMW specialty service shop, Bimmer Haus, this customer had trusted Van Go Auto Glass once before – five years earlier – and returned for a second round of expert help.

His challenges included:

• A rock chip in the driver’s line of sight that made the windshield unsafe and unsightly
• Difficulty sourcing the correct OEM glass and an ultra-rare $500 molding specific to the Z3
• Navigating a classic car insurance claim with Hagerty
• Tight timing to meet the upcoming car show season

Step Two: The Solution

Van Go Auto Glass managed every detail, from insurance communication to parts sourcing and professional installation.

• OEM Parts Procurement: The team tracked down the exact windshield and molding required for the classic Z3, ensuring authenticity and show-readiness.
• Insurance Navigation: Van Go Auto Glass contacted Hagerty directly to supply the details needed for claim processing. The initial $1,000 windshield replacement cost was covered by the policy, and when the custom molding added $500 to the bill, our team submitted a second claim, securing additional reimbursement with zero stress for the customer.
• In-Shop Installation by Experts: Rather than using mobile service, the vehicle was brought into Van Go Auto Glass’s Broomfield shop, where more intricate repairs could be completed under controlled conditions. The windshield replacement took roughly two hours and was handled by owner Tim Newcomer and a senior technician, reflecting the care this high-value vehicle required.
• Chip Repair on Previous Windshield: We repaired his old windshield so he could resell the windshield and molding to another Roadster enthusiast, providing the other owner a discounted windshield and earning the customer a little of his replacement cost back.

Step Three: The Results

The customer left with a perfect new windshield, his questions answered, and feeling excited for the upcoming car show season. He expressed high satisfaction with the result and mentioned he’d happily recommend Van Go Auto Glass to fellow car enthusiasts.

• Return Client Loyalty: After five years, the customer remembered Van Go Auto Glass’s quality work and came back – and he’s now planning to bring all his personal vehicles in for service.
• Show-Ready Finish: The windshield was installed just in time for Colorado’s car show season. He expressed gratitude for our working with insurance and getting the windshield on quickly and professionally.
• Collector Confidence: He stayed on-site during the job, asked questions and watched the installation, and walked away excited to show his freshly restored Roadster.